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Cleansers & exfoliators

Moisturisers & Serums

Make-up

Fine lines & wrinkles

loss of firmness

uneven skintone

hyper- pigmentation

dehydration

Discover advanced skincare solutions from the experts at Medik8. Shop the award-winning range of innovative products.

mesoestetic offers scientifically proven solutions for skin care and protection. Discover the most recognised products and treatments in the sector.

Small Earth. Big Impact. Certified organic beauty made from powerful botanical ingredients and minerals from the earth. Discover natural beauty with INIKA.

Ultraceuticals’ products work to address major skin concerns such as ageing, congestion & redness. Discover their range of science-based homecare skincare products

FAQs

Purchasing & Shipping

SHIPPING RATES

Orders over $300
Parcel Post2+ Business DaysFREE
Orders under $300
Parcel Post2+ Business Days$15
Express Post*Next Day Delivery*$20

* Due to current circumstances next day delivery cannot be guaranteed

 

 

Refunds & RETURNS

RETURNS POLICY

For products purchased from Skin & Light Mediclinic website and delivered within Australia, we will accept returns within 14 days of your order being delivered and allow up to 21 days to process any return request for refund or replacement.

To be eligible for a return, the items must be in saleable condition, unused with all original sealed packaging and where the product seal is not broken or tampered and you are able to provide satisfactory proof of purchase.

If you received a product that is damaged, faulty or incorrect, we do offer a refund or replacement if you contact us within 7 days of your order being delivered, any claim after this period may not be accepted.

Return cost is the responsibility of the individual. We recommend that you return the product via Registered Post. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Skin & Light Mediclinic will not be responsible for parcels lost or damaged in transit if you choose not to insure.

To organise a return, please contact us on 07 4041 5105 or email us at rhondasbeauty@optusnet.com.au

CONSUMER GUARANTEES

Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy.

Skin & Light Mediclinic will require proof of purchase before providing a remedy under the Australian Consumer Law.

PRODUCTS & INGREDIENTS

Medik8 strives to find a balance. If there is a scientific ingredient that provides more effective results and is backed by clinical data then they will use it, but if there is a natural alternative that has the same effects, they will always go for the latter. Ingredients are scrupulously hand-picked based on their research-backing, affinity for the skin and exceptional effects on the complexion.

They are also cruelty-free, 100% paraben-free, SLS-free, free from phthalates and try to avoid synthetic fragrance and colour wherever possible.

mesoestetic offer a wide range of skin care and body care treatments that feature innovative ingredients and release systems, with home support products to maintain and continue care at home. All products are manufactured with the highest pharmaceutical quality and safety assurance and control standards, using significantly higher concentrations of clinically proven active ingredients than conventional cosmetics and exclusive formulas for maximum efficacy and benefit.

INIKA Organic only use 100% Natural, Vegan ingredients, tested for safety and purity.

Ultraceuticals is all about performance and efficacy; this is what makes a true cosmeceutical. Wherever they can obtain the results needed using natural ingredients, they will do so. They use many natural ingredients including Green Tea Extract, Grapeseed Extract, Oat Flour, Borage Oil, Aloe Barbadensis Leaf Extract, and Liquorice Extract. Natural ingredients are used at a level that will ensure results, and in many cases, this means using very expensive natural extracts at very high levels. Ingredients are obtained from non-genetically modified and environmentally sustainable resources where possible.

Gift voucher information

Gift vouchers are valid for 12 months from date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date.

Gift vouchers can be redeemed against any product or service at Skin & Light Mediclinic only.

Gift vouchers cannot be replaced if lost or stolen.

Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

If your purchase exceeds the value of the gift voucher, balance must be paid by cash, debit or credit card.

If you return any products you have purchased using a gift voucher, the balance will be credited to you as a credit note and is to be redeemed against subsequent purchases.

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of great skin